Discover proven techniques, explore the psychology behind behavior, and learn evidence-based strategies that turn complaints into happy customers.
July 16, 2025
Why Nonverbal Communication Matters Have you ever noticed how a calm tone and a relaxed stance can magically soothe an upset customer, even before y...
July 04, 2025
Ever had a customer storm into your store, face red, voice raised, demanding a refund for a product they broke? After 15 years of soothing angry shoppe...
June 09, 2025
Every frontline rep eventually meets a customer who crosses a red line—swearing, yelling, lobbing personal insults. Those moments can rattle confidence...
May 10, 2025
Difficult customers—whether they’re shouting about a late delivery, stuck in analysis-paralysis, or simply rude—can drain your energy or become your mo...