⭐️⭐️⭐️⭐️⭐️ Rated | 500+ Customer service scenarios practiced
Keep calm dealing with any customer with realistic AI roleplays
Perfect your customer service skills by practicing with our realistic AI roleplays.
⭐️⭐️⭐️⭐️⭐️ Rated | 500+ Customer service scenarios practiced
Perfect your customer service skills by practicing with our realistic AI roleplays.
Everything you need to master difficult customer interactions—powered by conversational AI. From realistic scenarios featuring angry customers to instant coaching that highlights de-escalation techniques, Karen Proof turns daily practice into measurable customer service excellence.
Train with lifelike AI customers who mirror real-world frustrations, complaints and emotional outbursts. Each scenario is dynamically generated covering everything from billing disputes to product defects, ensuring you're prepared for any situation.
Receive detailed analysis moments after each interaction, highlighting your tone, empathy, problem-solving approach and conflict resolution skills. Get specific tips on how to better calm upset customers and turn complaints into positive experiences.
Buy practice time the same way you top-up a phone plan—only pay for the minutes you actually use. Perfect for individual staff training or entire customer service teams without the overhead of per-seat licenses.
Whether you're new to customer service or managing a seasoned support team, Karen Proof helps you handle difficult customers with confidence and professionalism.
Build confidence handling angry customers in a safe environment. Practice de-escalation techniques, learn to stay calm under pressure, and master the art of turning complaints into satisfied customers.
Protect your reputation by perfecting your customer service skills. Practice handling refund requests, billing disputes and product complaints so you can maintain positive customer relationships even during difficult conversations.
Train your team efficiently with consistent, measurable scenarios. Roll out new service protocols, practice handling specific complaint types, and identify coaching opportunities before they impact customer satisfaction.
Confidence, consistency and professional growth combine to elevate your customer service standards and turn challenging interactions into opportunities.
When you've already handled screaming customers and complex complaints with AI, real situations feel manageable. Repetition builds the muscle memory needed to stay calm, professional and solution-focused under pressure.
Mistakes made in practice never reach real customers. By perfecting your approach in a safe space, you protect your brand reputation and ensure every customer interaction strengthens rather than damages relationships.
Track your progress with detailed scorecards and improvement metrics. See how your de-escalation skills develop over time and celebrate milestones as you become a customer service expert.
From sign-up to customer service excellence in minutes—no downloads, no credit card required, just pure practice power.
Select from realistic customer service situations like billing disputes, product defects, cancelled reservations, or refund requests that match your business type.
Practice de-escalation techniques, show empathy, and work toward solutions while the AI customer tests your skills with realistic complaints and emotional reactions.
Instantly see your de-escalation score, empathy rating, and solution effectiveness. Get specific tips on improvement, then practice again to beat your personal best.
Scale your customer service training up or down without seat licenses, long contracts or hidden fees — perfect for individuals and growing teams alike.
New users trying customer service practice
$0.00
per month
0 minutes/mo
Customer service reps looking to build confidence
$19.00
per month
400 minutes/mo
Experienced reps and small business owners
$99.00
per month
2000 minutes/mo
Customer service teams and managers
Custom
Custom Plan
"I used to dread angry customers. Now I handle them with confidence and often turn them into our biggest advocates."
Karen Proof is currently in private beta, and we're rolling out access to new users in waves. Sign up below to join the waitlist and be among the first to transform your customer service skills with AI-powered practice.
Yes — every new user receives 20 free minutes to test all features with no commitment. You can also earn more free minutes by inviting colleagues. When you're ready for more, simply choose a minute package that fits your needs.
Our AI customers are trained on thousands of real customer service interactions. They express genuine frustration, use realistic complaint scenarios, and respond naturally to your de-escalation attempts—just like real difficult customers.
We cover common customer service challenges including billing disputes, product defects, cancelled bookings, refund requests, delivery issues, and general complaints. New scenarios are added regularly based on user feedback.
All you need is a microphone-enabled browser. Karen Proof works on desktop and mobile devices with nothing to install—just open your browser and start practicing.
All practice sessions are encrypted and stored securely. Your data is never shared and you can download or delete your practice history at any time from your dashboard.